Timelesskicks provide Grade A, product. our goal is to offer you the best grade A quality products. All products are inspected for any damages before it goes out to any of our customers.. We stand behind our products, if you are not satisfied,, refer to our return policy. We are happy to replace the item or refund your purchase exclude shipping cost. Timelesskicks.com special offer Special orders, for most of our products. If you do not see your size or the item you are looking for , bag, kicks, etc you can email us for a special order. All special orders takes about 10 business days after your order is complete all special orders requires 50% down. The remainder of your balance will be paid once your order comes in, once the order comes in it will be inspected confirmed you will be notified and then your final payment must be submitted , once your order is confirmed. Timelesskicks thank you for your support.